DEFINE HIMSHELP CENTRE

PUBLIC WEBSITE DOCUMENTATION

E-Site content management guide.

Use this guide to maintain a hospital’s public website. Keep all website content accurate, approved, and suitable for public viewing.

Start guideHIMS help guide
01

BEFORE YOU BEGIN

Use the right publishing process

Use an authorized account

Only content editors and administrators should change the public website. Never share website credentials.

Prepare approved content

Confirm text, images, telephone numbers, addresses, services, and doctor information with the responsible hospital team.

Keep a draft copy

Keep the approved text and image source in a safe internal location before editing a live page.

02

PAGES

Create or update a website page

  1. Open the correct website section, such as Home, About Us, Services, Doctors, Contact, or News.
  2. Search for the existing page before creating a second copy.
  3. Update the page title, short description, and approved content.
  4. Use clear headings and short paragraphs so visitors can read the page easily.
  5. Save the draft and preview the page on desktop and mobile before publishing.
Good page titles: “Paediatric Services”, “Emergency Care”, or “Contact Us”. Keep titles simple and public-friendly.
03

CONTENT

Write clear, approved website content

Services and departments

Describe the service, who it supports, clinic timing if approved, and how visitors can contact the hospital. Avoid medical guarantees or unapproved claims.

Doctors and team profiles

Publish only approved name, qualification, department, designation, and photograph. Confirm all information with the doctor or hospital administrator.

News and announcements

Use a clear title, date, short summary, and approved image. Remove expired notices when they are no longer relevant.

Contact information

Verify hospital address, phone number, email, map link, emergency contact, and opening hours before publishing.

04

IMAGES & BANNERS

Use images safely

1

Use approved media

Upload only hospital-owned, licensed, or explicitly approved photos, logos, and graphics.

2

Choose the correct size

Use clear, compressed images. Check the banner or card preview so important text is not cropped.

3

Add useful text

Use a meaningful title and image description where available for accessibility and search visibility.

4

Review before publish

Check spelling, logo quality, mobile layout, and whether the image is appropriate for public display.

Never upload: patient photographs without written consent, reports, prescriptions, bills, scans, Aadhaar/ABHA information, or internal screenshots.
05

PUBLISHING

Final publishing checklist

  1. Preview the content before publishing.
  2. Check title, spelling, links, phone numbers, and image quality.
  3. Open the page on a mobile phone as well as desktop.
  4. Confirm that old or duplicate content is not visible.
  5. Publish only after hospital approval, then reopen the public page to confirm it is correct.
06

PUBLIC-SITE SAFETY

What must stay private

Do not publish personal data

Never publish patient details, clinical information, bills, internal employee records, user accounts, passwords, reports, database details, or server information.

Do not make promises

Avoid unapproved claims such as “guaranteed cure”, treatment outcomes, or pricing statements that have not been approved by the hospital.

07

FAQ

Common E-Site questions

Can I edit a live page directly?

Yes, only if your role permits it and the content is approved. Preview carefully before publishing.

Can I add a doctor photograph?

Only after receiving the doctor’s or hospital’s approval and confirming the photograph is appropriate for public use.

What should I do if the wrong information is published?

Correct or unpublish it promptly using the authorized editor, then inform the hospital administrator if the issue is significant.